Refund Policy

!IMPORTANT!

Please double-check your shipping address and all required customs information before placing an order!

We are not responsible for lost packages or failed deliveries caused by incorrect shipping addresses or incomplete or incorrect information provided by the customer. Refunds or compensation will not be provided in these cases.

Something Wrong With My Order!

If there is any issue with your order, please get in touch with us via email or Twitter message within 7 days of receiving your package. To help us verify the issue, please provide clear photos and/or videos showing the problem. We will review the evidence and determine whether the issue qualifies for a refund or replacement.

What Can Be Reviewed for a Refund?

Refund requests will be reviewed on a case-by-case basis. Eligible issues include:

Incorrect Item: You received an item different from what you ordered.
Incorrect Quantity: You received fewer or more items than you ordered.
Severe Damage: The item arrived with significant damage that substantially affects its condition, such as being bent or broken in half.

Minor imperfections or issues that do not meet the above criteria may not qualify for a refund.

When Will Your Refund Be Processed?

Once your refund request has been reviewed and approved, the refund will be issued within 7 business days.

Please note that any additional processing time required by the payment provider might be added.

Can I Replace a Damaged Item?

If there is available inventory, we can see whether a replacement can be arranged. Depending on the situation, a shipping cost for the replacement might apply. We will confirm the available options and any applicable shipping fees with you before proceeding!

If a replacement is unavailable, we will review the situation and discuss the appropriate resolution with you.